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Trint offers automatic and transcription and subtitling software.
On the other hand, alongside transcription and subtitling software, Tucan.ai uniquely offers artificially intelligent meeting summarisation software.
For ordinary users who want to transcribe audio files or add subtitles to videos automatically, Trint is a great choice. For power users or professional users who want to improve the efficiency and impact of their meetings with accurate, AI-powered transcriptions, subtitles, and meeting summaries, Tucan.ai is the best bet.
In this article, we’re going to compare Trint and Tucan.ai. Keep reading to discover an overview of their main features, an outline of their pricing, a side-by-side analysis of each tool, and details on how easy it is to work with their respective teams.
Let’s dive in.
 |  |
|
|---|---|---|
| Accuracy | 99% | 99.5% |
| Summarisation | Has the ability to summarise audio recordings from meetings, providing action items and takeaways. | Their transcription tool doesn’t summarise results. |
| Export formats | Plain text file (.txt), Microsoft Word (.docx), SubRip (.srt), Open Document Text (.odt), Portable Document Format (.pdf) | Avid DS Subtitles (.txt), Microsoft Word (.docx), SubRip (.srt), VTT (.vtt), Spruce STL Subtitles (.stl), CSV (.csv) |
| Sentiment analysis | Can detect the emotions of speakers with a high level of accuracy. | Does not identify the sentiment of speakers. |
| Correcting errors | Streamlined correction using AI to detect highly accurate transcriptions versus those that need a second look. | Has the ability to correct mistakes but doesn’t highlight the errors quickly. |
| Multiple users | Unlimited users per account at no extra charge. | You are paying on a per-user basis. |
| On-premise functionality | On-premise solutions are available for enterprise customers. | n/a |
| Integrations | Integrates with Zoom, MS Teams and Google Meet and has the ability to customise for enterprise customers. | Integrates with Adobe® Premiere® Pro, Zoom, and Zapier. |
| API access | Tucan.ai provides API access and the following features: multi-language support in (German, English, Spanish, and French), dual-channel audio, speaker labelling, summarisation, automatic punctuation, timestamps, sentiment analysis and various audio and video formats. | Can upload and transcribe audio using their API into 35 languages. Supports speaker labels, case formatting, timestamps, and a range of audio/video formats. |
| Privacy | Stores data in AWS data centres in Germany. | Stores data in AWS data centres in the US. |
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Transcription quality
In order to evaluate the performance of Trint and Tucan.ai transcription tools, we have uploaded video interviews featuring Christoph Waltz discussing his career and role in James Bond’s Spectre. These videos have been selected as they feature Waltz speaking in both English and German, providing a consistent basis for testing the transcription tools in both languages.
- German: Spectre | Christoph Waltz im Bond-Bösewicht Interview + GEWINNSPIEL
- English: Christoph Waltz Talks Candidly About His Successful Career | This Morning
Word Error Rate
Prior to comparing the two tools, it is important to note the significance of Word Error Rate (WER), which is a widely-used metric for evaluating the accuracy of speech recognition and automatic transcription tools. Essentially, WER is the measure of the ratio of errors in a transcript to the total words spoken, with a lower percentage indicating better performance of the tool.
To be considered a good transcription tool, Microsoft asserts that they need a word error rate as low as 5-10%. Anything over 20% is poor.
Trint doesn’t publicly share what their WER is, but third party studies show that they were 87% accurate across several different recordings. That’s a WER of 13%.
With that in mind, if you’re using Trint, you’ll want a higher-quality microphone to make sure audio is clear.
In contrast, Tucan.ai’s speech recognition software offers an accuracy rate of 90%.
Testing audio uploads
Trint
Let’s test the two Christopher Waltz interviews using Trint.
In Trint’s free trial you can upload three files. Their next tier is their starter plan which offers seven files per user per month.
Uploading took a few seconds, but processed for a couple of minutes. In total, it was 3-4 minutes. An automatic email notification was sent when they were ready.
When you open the editor for the first time, a quick tour highlights the helpful features and shortcuts that make editing the transcript faster.
In the English version of Waltz’s interview, of the 435 words spoken, none were incorrect. That said, it did struggle with transcribing when words were spoken over one another. Corrections were needed in the two instances where this happened. Similar results were seen for the German interview as well.
Tucan.ai
Tucan.ai’s user-friendly interface allows you to upload one audio file at a time with ease.
After the transcription process, which took approximately two minutes, it was time to proceed to the editor to check the Word Error Rate (WER). Trint doesn’t highlight the WER, so this had to be done manually. But Tucan.ai is more transparent. It automatically calculates the WER and provides a table of transcribed words that require attention.
Overall, in the English export of 435 words, 5 of them were incorrect. This gave it a slightly higher WER at 1%.
One significant point to make on the editing process is that Tucan.ai made it clear what needed to be corrected. A separate table highlights accuracy issues.
Trint doesn’t have this, so catching issues requires manually listening to the audio and comparing it to the transcript, after which corrections can manually be made.
Below, we’ll outline a variety of core features in more detail.
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Features
To ensure that you are investing in a transcription tool that is right for you, there are several features to consider. In the following sections, we will outline the seven essential features to look for when evaluating a transcription tool.
Summarisation
Trint: Their transcription tool doesn’t summarise results.
Tucan.ai offers a feature to summarise audio recordings of meetings, which includes action items and key takeaways.
Tucan.ai’s transcription tool includes a valuable feature for automatic summarisation of meeting recordings. This AI-powered tool helps users quickly identify the key points and takeaways from a meeting without the need to manually sift through lengthy transcripts. With Tucan.ai’s summarisation feature, users can efficiently obtain a high-level overview of the meeting, saving time and enabling them to focus on the most relevant information.
Export formats
Trint: Avid DS Subtitles (.txt), Microsoft Word (.docx), SubRip (.srt), VTT (.vtt), Spruce STL Subtitles (.stl), CSV (.csv)
Tucan.ai: Plain text file (.txt), Microsoft Word (.docx), SubRip (.srt), Open Document Text (.odt), Portable Document Format (.pdf)
Exporting transcripts in various file formats is another essential feature of transcription software. Without it, sharing transcripts is unnecessarily harder. While both tools provide standard export formats, they differ in their support for more specialized file formats.
Sentiment analysis
Trint: Does not identify the sentiment of speakers.
Tucan.ai: Has the capability to accurately detect the emotions of speakers.
Sentiment analysis involves an AI tool that categorizes the text in a transcript or written document as positive, negative, or neutral, using algorithms to identify emotions like happiness and anger.
This feature makes it much easier to review meeting notes with team members or share notes with absentees. By quickly analyzing the sentiment, the tool provides insight into how the conversation went. Even if you were present during the meeting, an AI sentiment analysis tool such as Tucan.ai can identify emotions that you might have missed.
Correcting errors
Trint: Has the ability to correct mistakes but doesn’t highlight the errors clearly.
Tucan.ai: Tucan.ai provides a unique feature called the AI helper.
It uses AI to quickly check areas of the transcription to review and double-check for 100% accuracy. Once you open your editor, the AI helper will highlight a few parts of the transcript that require a second look, and suggest alternative corrections for you to choose from or manually edit. This feature allows for a streamlined correction process and ensures the accuracy of the transcript.
Multi-user accounts
Trint: Up to 3 users on their start plan and 15 on their advanced plan.
Tucan.ai: Unlimited users.
Efficiently share information with your team by transcribing and summarising meetings. The more team members with access to the tool, the more value it provides. Tucan.ai’s Transcription Pro plan allows unlimited user access without additional charges.
On-premise functionality
Trint: Does not offer on-premise solutions.
Tucan.ai: Offers on-premise solutions to enterprise customers.
Tucan.ai has its own AI engine and can be installed on-premise to provide additional security for enterprise clients that require it.
Integrations
Trint: Integrates with Adobe® Premiere® Pro, Zoom, and Zapier.
Tucan.ai: Tucan.ai integrates with video conferencing platforms like Zoom, MS Teams, and Google Meet. Additionally, it offers enterprise clients the option to customize the tool to meet their specific needs.
Tucan.ai integrates with widely-used content, collaboration, task, conference and customer management systems, such as Zoom, MS Teams and Google Meet. With this integration, Tucan.ai can transcribe and summarise meetings for greater efficiency and productivity.
API access
Trint: Can upload and transcribe audio using their API into 35 languages. Supports speaker labels, case formatting, timestamps, and a range of audio/video formats.
Tucan.ai: Provides API access as well as the following features: multi-language support (German, English, Spanish, and French), dual-channel audio, speaker labelling, summarisation, automatic punctuation, timestamps, sentiment analysis and various audio and video formats.
Tucan.ai’s flexible API enables any workplace to integrate Tucan.ai’s transcription and summarisation tools into their workflows.
Editor
Tucan.ai’s editor has a user-friendly interface that presents more information than Trint. The overview table displays the date, owner, language, and number of speakers in the uploaded file.
The report below the overview table is the accuracy table. Unique to Tucan.ai, the AI has a high accuracy rate even when speakers have a strong dialect and accent.
Likewise, the tool highlights what words need a second look for 100% accuracy. The accuracy report lists which words are ‘very accurate’ down to ‘slightly accurate’ and ‘needs review’.
This makes correcting the transcript much faster than Trint, which is manual.
Within Trint’s editor, most functions run along the top bar. This is different from Tucan.ai which displays it on the right-hand side. Along the bottom, Trint shows the audio file with a straightforward UI to pause or scrub along the timeline.
Trint does offer a caption-making tool for video uploads. This is a different editor for those who want to edit the video as well as the transcript.
Back within the transcript editor, you have the option to highlight text from multiple transcripts and compile them in yet another editor, called “Stories.” Stories let you combine clips from multiple transcripts.
While editing your transcript on Tucan.ai, you can utilize their “streamline correction” feature, which helps you quickly identify sections that need a second look.
However, it’s worth noting that during the correction, the tool occasionally flagged parts where speakers were talking simultaneously, leading to mixed results.
However, it was easy to find the correct speaker and word by playing the audio for a second or two.
Additionally, a helpful feature of Tucan.ai is that it tags the speakers, labelling them as A, B, C, and so on. This is helpful as it makes it easy to see who’s talking. Likewise, if you need to edit the speaker, it’s easy.
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Data Privacy
Trint’s privacy policy summarised
Trint has two separate policies for privacy: one for their website and marketing, and one for their transcription platform. The policies outline how personal data is processed, with Trint being the data controller. They may collect personal information such as IP addresses, usage data, and personal information (such as name and email address) for the purpose of improving their website, registering customers, performing contracts, and engaging in direct marketing activities. Third parties may be involved in processing this data, and it may be stored or processed outside of the European Economic Area. Data is stored for specific periods of time, and individuals have the right to unsubscribe from marketing communications.
Tucan.ai’s privacy policy summarised
Tucan.ai uses servers from Amazon Web Services (AWS) to store, host and maintain users’ personal data. AWS servers are located in Frankfurt, Germany. Data will be processed exclusively in Europe via AWS for the purpose of storing, hosting or storing users’ personal data and will not be transferred to any AWS web server in a non-European country.
Support
Tucan.ai’s team is readily available to provide support, answer inquiries, and assist you in maximizing the potential of their platform. You can easily reach a member of the Tucan.ai team through the chatbot located in the bottom right corner of the app.
Additionally, you can contact Tucan.ai by phone, email, or their office. The team appreciates feedback of all kinds, as their aim is to continuously improve their platform based on the real needs of their users.
Conclusion
It’s crucial to consider your specific needs when choosing a transcription tool. Are you simply seeking a fast transcript for a meeting or interview? Or are you seeking a solution that seamlessly integrates with your workflow and enhances the accessibility and usefulness of your meetings?
If you’re in search of a reliable meeting recording and transcription tool that streamlines your workflow and facilitates quicker access to valuable information for your team, consider giving Tucan.ai a try.
Eliminate the burden of manual transcription and note-taking and prioritize productive meetings with Tucan.ai. Their advanced speech recognition AI simplifies documentation during conversations, meetings, and interviews by summarising key discussion points.
It continually improves with use, is compatible with popular communication tools and is easily adaptable for any organization. Whether you need to transcribe a recent meeting, share notes across your company, or develop a customized solution, Tucan.ai optimizes your meeting experience.
Learn more about how Tucan.ai can makes your meetings better.
Niko Nather
niko@tucan.ai
