Niko Natter

Happy Scribe vs Tucan.ai: Which transcription tool does it better?

Want to test Tucan.ai for free?

Sign up here

Happy Scribe provides software to transcribe and add subtitles to your videos. They also have an option where you can choose to have the transcription done manually by their network of freelancers.

We’ll be comparing Happy Scribe to Tucan.ai, which offers software for transcription, subtitling, and something unique called artificially intelligent meeting summarization. This means it can automatically summarise important points from meetings using state-of-the-art natural language processing.

If you're a video editor and want to transcribe audio and add subtitles to videos, Happy Scribe is a good choice. They offer both automatic and manual options for these services. Their flexible model also makes them a great choice for one-off or occasional users.

However, if you're a professional who wants to have more efficient meetings at work — or someone who needs regular transcription services — Tucan.ai’s accurate transcriptions, subtitles, and AI-powered meeting summaries may be a much better choice.

In this article, we will compare Happy Scribe and Tucan.ai. We'll give an overview of their main features, discuss their pricing, analyze each tool in different scenarios, and explain how easy it is to work with their teams.

Let’s dive in.

Edit

Accuracy	90%+	Up to 85%
Summarisation	Has the ability to summarise audio recordings from meetings, providing action items and takeaways.	Offers basic summarization features.
Custom summarization	Enterprise customers have the option to enter custom prompts to get more specific results	N/A
Sentiment analysis	Can detect the emotions of speakers with a high level of accuracy.	Does not identify the sentiment of speakers.
Correcting errors	Streamlined correction using AI to detect highly accurate transcriptions versus those that need a second look.	Highlights potential problematic words.
Multiple users	Unlimited users per account at no extra charge.	Up to 3 users on the most advanced plan.
On-premise functionality	Yes	Yes
Integrations	Integrates with Zoom, MS Teams and Google Meet and has the ability to customise for enterprise customers.	Integrates with Zapier and Youtube.
API access	Tucan.ai provides API access and the following features: multi-language support in (German, English, Spanish, and French), dual-channel audio, speaker labelling, summarisation, automatic punctuation, timestamps, sentiment analysis and various audio and video formats.	Happy Scribe provides a REST API to connect with other tools and automate the use of Happy Scribe.
Export formats	Plain text file (.txt), Microsoft Word (.docx), SubRip (.srt), Open Document Text (.odt), Portable Document Format (.pdf)	Plain text file (.txt), Microsoft Word (.docx), Portable Document Format (.pdf), Adobe Premiere (.xml), AVID Media Composer, SubRip (.srt), EBU-STL (.stl), WebVTT (.vtt)

Auf der Suche nach einer Enterprise Lösung?

Ob benutzerdefiniertes Datenmodell-Trainings, kundenspezifische Workflow-Integrationen, Cloud oder On-Premise, oder erweiterte Sicherheitsfunktionen, mit Tucan.ai ist alles möglich. Schneiden Sie Ihr Paket gemeinsam mit Ihrem persönlichen Kundenberater auf Ihre Bedürfnisse zu.

Jetzt anfragen

Tucan.ai and Happy Scribe have similar, but not identical pricing plans. Check out the two pricing pages for a complete overview and the details.

Here is a brief overview of their basic plans:

Edit

Free trial	45 free minutes of audio/video uploads	Offers 10 free minutes of audio/video uploads.
Monthly subscription	€99 for 15 hours (= €0.11/min) unlimited users	~€17 for 1 user and 120 minutes per month (= €0.14/min)
Yearly subscription	€75/month (billed yearly) for 180 hours (= €0.08/min) unlimited users	€10/month (billed yearly) for 120 minutes per month (= €0.08/min)
Pre-paid transcription	€0.20 per minute	€0.20 per minute

Happy Scribe offers budget-friendly pricing for users seeking transcription services for large audio volumes, making it a good option for people who deal with ad-hoc projects. On the other hand, if you have a regular need for transcription or need additional features beyond transcription, like a comprehensive meeting transcription and summarisation tool accessible to your entire team, Tucan.ai is the ideal choice.
Looking to begin a free trial with Tucan.ai? Simply upload your transcription audio and make any necessary edits using our editor. Get started here.

Transcription quality

To assess Happy Scribe and Tucan.ai’s transcription experiences, we used two interviews of Christoph Waltz discussing his career and his role in the movie "Spectre" from the James Bond series. These interviews have been specifically chosen because they encompass Waltz's conversations in both English and German, presenting a consistent foundation for evaluating the transcription tools' performance across both languages.

• German: Spectre | Christoph Waltz im Bond-Bösewicht Interview + GEWINNSPIEL
• English: Christoph Waltz Talks Candidly About His Successful Career | This Morning

Word Error Rate

Before we dive into comparing the two tools, let's talk about Word Error Rate (WER), which is a common measure used to assess the accuracy of speech recognition and transcription systems. WER tells us the percentage of errors in a transcript compared to the total number of words spoken. In short, the lower the percentage, the better the tool performs in terms of accuracy.
Happy Scribe states that its machine transcriptions have an accuracy rate of up to 85%. That provides a WER of 15%. This is considered acceptable but not the best. If you want accurate transcriptions, make sure you have a good microphone. On the other hand, Tucan.ai’s speech recognition software offers 90%.

Testing audio uploads

Happy Scribe

Now to test the Christopher Waltz interviews. Using Happy Scribe, only one file could be uploaded on the free version. The other had to be done by buying more minutes.

To complete this test, we had to use the pay-as-you-go model, which wasn’t ideal. The estimated delivery was also 1 hour. So, while waiting for Rev to deliver the 4-minute English transcription, we tested both interviews in Tucan.ai’s free trial.

When you upload the files, Happy Scribe highlights their two services, human or machine-generated transcriptions. If you want more accurate transcriptions, go with the human-made ones, but they cost more at ~€2/min.

After uploading the file, it took about 30 seconds for it to complete.

The editor opens with the transcription ready to go. It’s a minimalist design which looks uncluttered.

A unique feature is that it shows a proofread percentage at the top. Unfortunately, you have to manually click each speaker to signify that you’ve proofread it. It would have been better if it would check itself off as you scrolled past. Manually checking each section can get tedious. Ultimately, it’s a minor point.

In the English export, of the 435 words spoken, it didn’t catch any mistakes, which was good. There was one instance where it repeated words when the speaker stuttered. It would have been better if it automatically removed it. Happy Scribe did, however, maintain a readable sentence when the speaker stammered or mumbled briefly.

Tucan.ai

Using Tucan.ai, you can upload one audio file at a time with a straightforward UI.

After the transcription process, which took approximately 2 minutes, the editor opened. To check the Word Error Rate (WER), Tucan.ai makes it easy. Whereas in Happy Scribe, you have to manually check errors, Tucan.ai automatically calculates the WER. Tucan.ai also provides a summary table that highlights transcribed words that may require further review.

Overall, in the English export of 435 words, 5 of them were incorrect. Similarly to Happy Scribe, the words listed as errors were the same ones where the speaker stammered. So for a ~2-minute interview, the tools had similar results.
The one difference, however, was how easy it was to spot the errors. By highlighting them in a separate table, Tucan.ai made it a lot easier to correct. In Happy Scribe, correcting the word involved scanning the transcript for the red text. Sometimes, it was difficult to catch the contrast.
Below, we’ll outline the core features in more detail.

Want to test Tucan.ai for free?

Sign up here

Features

When selecting a transcription tool, it is crucial to consider several key features. You want to make sure it’s a worthwhile investment and has all the functionalities you need. Below, we will outline the seven essential core features in detail.

Summarisation

Happy Scribe: Offers basic summarization features powered by AI
Tucan.ai: Has the ability to summarise audio recordings from meetings, providing action items and takeaways.
Tucan.ai's transcription tool offers a valuable feature — automatic summarisation. This feature enables users to quickly grasp the key points and main takeaways from their meetings.
Manually sifting through lengthy transcripts to identify crucial information can be time-consuming and inefficient. However, with Tucan.ai's summarization feature, you can get a concise overview of your meetings, saving time and foreign you up to concentrate on what’s important.

Export formats

Happy Scribe: Plain text file (.txt), Microsoft Word (.docx), Portable Document Format (.pdf), Adobe Premiere (.xml), AVID Media Composer, SubRip (.srt), EBU-STL (.stl), WebVTT (.vtt)
Tucan.ai: Plain text file (.txt), Microsoft Word (.docx), SubRip (.srt), Open Document Text (.odt), Portable Document Format (.pdf)
Another essential feature of transcription software is the ability to export the transcript in different file formats. Depending on what you’re transcribing needs are, the formats each tool offers might be more or less important to you.
Happy Scribe offers a couple of additional export formats that video editors would use. That said, both Tucan.ai and Happy Scribe export to .SRT file formats, which is most common for subtitling in video editing.

Sentiment analysis

Happy Scribe: Does not identify the sentiment of speakers.
Tucan.ai: Can detect the emotions of speakers with a high level of accuracy.
Sentiment analysis is when an AI tool determines whether the text in a transcript or written document has a positive, negative, or neutral tone. By using algorithms, it can identify emotions like joy or anger expressed in the text.
This feature proves incredibly advantageous when reviewing past meetings with team members or sharing meeting notes with those who weren't present. Sentiment analysis provides a quick insight into the overall tone of the conversation. Moreover, even if you were present during the meeting, an AI sentiment analysis tool like Tucan.ai can uncover emotions that you might have missed.

Correcting errors

Happy Scribe: Highlights potential problematic words.
Tucan.ai: Streamlined correction using AI to detect highly accurate transcriptions versus those that need a second look.
Tucan.ai's transcription tool offers a distinctive feature called the AI helper. This feature is embedded within the editor and provides suggestions for parts of the transcript that may require a second look. If there’s a mistake, the AI helper offers alternative suggestions you can either accept or change. This AI helper significantly speeds up the editing process, providing a convenient and efficient way to fine-tune the transcriptions. Happy Scribe highlights incorrect words in red, but doesn’t make it as efficient to change them.

Multi-user accounts

Happy Scribe: Up to 3 users on the most advanced plan.
Tucan.ai: Unlimited users.
Transcribing and summarising meetings proves to be a powerful method of efficiently sharing information within your team. The greater the number of individuals who can utilise the tool, the more value it brings.
With Tucan.ai's Transcription Pro plan, you can enjoy unlimited user access at no additional cost. This means that everyone in your team can benefit from the tool without any limitations, maximising the value and impact of the transcription and summarisation process.

On-premise functionality

Happy Scribe: Does not offer on-premise solutions.
Tucan.ai: Tucan.ai: On-premise solutions are available for enterprise customers.
Tucan.ai operates its own AI engine and can also be installed on-premise for enterprise clients if special protection is required.

Integrations

Happy Scribe: Integrates with Zapier and YouTube.

Tucan.ai: Tucan.ai integrates with video conferencing platforms like Zoom, MS Teams, and Google Meet. Additionally, it offers enterprise clients the option to customize the tool to meet their specific needs.
Tucan.ai easily integrates with popular content, collaboration, task, conference, and customer management systems. This includes platforms like Zoom, MS Teams, and Google Meet. Integrating with these systems enables Tucan.ai to transcribe and summarise meetings run on these platforms.

API access

Happy Scribe: Happy Scribe provides a REST API to connect with other tools and automate the use of Happy Scribe.
Tucan.ai: Provides API access and the following features: multi-language support in (German, English, Spanish, and French), dual-channel audio, speaker labelling, summarisation, automatic punctuation, timestamps, sentiment analysis and various audio and video formats.
Tucan.ai’s flexible API enables any workplace to integrate Tucan.ai’s transcription and summarisation tools into their workflows.

Editor

Tucan.ai's editor has a user-friendly interface that is easy to understand. When you first look at it, Tucan.ai provides more information right away compared to Happy Scribe.
In the overview table, you can see important details like the date the content was uploaded, who uploaded it, the language, and even how many different people are speaking in the recording. This upfront information helps you quickly understand your transcriptions, making it easier to manage your transcription tasks.

Below the overview table in Tucan.ai's editor, you'll find the accuracy table. This feature is exclusive to Tucan.ai and showcases the AI's impressive accuracy, even when dealing with speakers who have strong dialects or accents. The AI indicates precisely which words may require further attention, making it easier to identify and correct them.
The accuracy report categorizes words as 'very accurate,' 'slightly accurate,' or in need of review. This efficient process of reviewing and correcting the transcript is significantly faster compared to using Happy Scribe.
Within Happy Scribe’s editor, the details run along the top, rather than on the right-hand side like Tucan.ai’s editor. It shows a progress bar on proofread progress, the length, and language.

There’s also a button to convert it to subtitles. The subtitles editor looks like this:

Note that there’s no video here — it’s audio only.
Going back to the transcript editor, Happy Scribe has an AI assistant. The assistant can summarise results, create chapters, generate an email or more.

Additionally, Happy Scribe also offers a service where a real person will review your transcript to make sure it’s 100% accurate. This is a paid service, however, and will cost you ~€2 per minute.

When using Tucan.ai's transcript editor, you can take advantage of their "streamline correction" feature. This feature helps you quickly identify areas that might require further attention as you edit the transcript.
However, it's worth noting that sometimes the transcription may highlight instances where people are speaking over each other, which can result in mixed accuracy when making corrections.

That said, it’s easy to find the correct speaker and word by playing the audio for a second or two.
Additionally, Tucan.ai tags the speakers, labelling them as A, B, C, and so on. This makes it easy to see who’s talking. Likewise, you can edit the speaker by clicking their name.

Want to test Tucan.ai for free?

Sign up here

Data Privacy

Happy Scribe’s privacy policy summarised
Happy Scribe collects data through various sources such as user submissions, third-party sources, and automatic collection. The collected data may include personal information, and it is used for purposes such as improving products/services, marketing, and market research. Happy Scribe may share data with employees, third-party payment providers, and external services with users’ consent. Their data security measures are implemented to protect users’ information. Users have rights regarding their data, including access, correction, deletion, and objection. The privacy policy also addresses the use of cookies and provides links to other websites. Changes in business ownership and control may result in data transfer. The policy is subject to Irish law.
Tucan.ai's privacy policy summarised
Tucan.ai uses servers from Amazon Web Services (AWS) to store, host and maintain users’ personal data. AWS servers are located in Frankfurt, Germany. Data will be processed exclusively in Europe via AWS for the purpose of storing, hosting or storing users’ personal data and will not be transferred to any AWS web server in a non-European country.

Support

Tucan.ai's dedicated team is readily available to provide assistance, address inquiries, and ensure you maximize the benefits of their platform. You can conveniently connect with a Tucan.ai team member anytime through the chatbot located in the bottom right corner of the app.

Additionally, reaching Tucan.ai is effortless via phone, email, or chat. The team highly appreciates all types of feedback, as their continuous objective is to enhance their platform to meet the genuine requirements of their users.

Conclusion

When choosing a transcription tool, it's essential to consider how it fits your specific needs. Are you only looking for a quick transcript of a meeting or interview? Or do you require a tool that seamlessly integrates into your workflow, making meetings more accessible and productive?
If you're seeking a powerful transcription and meeting recording tool that saves time and enables teams to quickly access information, give Tucan.ai a try. Say goodbye to manual transcription and note-taking, and focus on having impactful meetings instead.
Tucan.ai employs advanced speech recognition AI that efficiently handles the tiresome task of documenting interviews, meetings, and conversations, providing concise summaries of key points. It learns and improves as you use it, integrates with your everyday communication tools, and scales effortlessly across your team.
Whether you need to transcribe today's meeting, distribute notes from a past meeting to your entire organization, or create a tailored solution for your enterprise, discover how Tucan.ai can enhance your meeting experience.

Auf der Suche nach einer Enterprise Lösung?

Ob benutzerdefiniertes Datenmodell-Trainings, kundenspezifische Workflow-Integrationen, Cloud oder On-Premise, oder erweiterte Sicherheitsfunktionen, mit Tucan.ai ist alles möglich. Schneiden Sie Ihr Paket gemeinsam mit Ihrem persönlichen Kundenberater auf Ihre Bedürfnisse zu.

Jetzt anfragen

by Niko Natter

Rev vs Tucan.ai: Which transcription tool does it better?

Want to test Tucan.ai for free?

Sign up here

Rev offers software for human or automated transcription services as well as close captioning or subtitles for video content.

Conversely, Tucan.ai offers transcription, subtitling, and, uniquely, artificially intelligent meeting summarisation software.

For infrequent users who prefer a human transcriptionist and want a pay-as-you-go model, Rev offers those services. For professional users, however, who want to make meetings more efficient with AI, Tucan.ai is the ideal tool for teams.

Tucan.ai empowers teams to make their meetings more efficient by having precise transcriptions, subtitles, and meeting summaries. It’s like having a personal VA in every meeting that records everything but provides helpful summaries and takeaways for each meeting member.

In this article, we’re going to compare Rev and Tucan.ai. We’ll provide an overview of their main features, their pricing, and analyse each tool’s accuracy in context.

Let’s dive in.

Auf der Suche nach einer Enterprise Lösung?

Ob benutzerdefiniertes Datenmodell-Trainings, kundenspezifische Workflow-Integrationen, Cloud oder On-Premise, oder erweiterte Sicherheitsfunktionen, mit Tucan.ai ist alles möglich. Schneiden Sie Ihr Paket gemeinsam mit Ihrem persönlichen Kundenberater auf Ihre Bedürfnisse zu.

Jetzt anfragen

Edit

Accuracy	90%	90%
Data privacy	Stores data in AWS data centres in Germany.	Stores data in data centres in the US.
Summarisation	Has the ability to summarise audio recordings from meetings, providing action items and takeaways.	Their transcription tool doesn’t summarise results.
Sentiment analysis	Can detect the emotions of speakers with a high level of accuracy.	Offers a sentiment analysis API that scores speaker sentiment between -1 and 1.
Correcting errors	Streamlined correction using AI to detect highly accurate transcriptions versus those that need a second look.	Has the ability to correct mistakes but doesn’t highlight the errors for you.
Multiple users	Unlimited users per account at no extra charge.	Limited number of users depending on plan.
On-premise functionality	Yes	Yes
Integrations	Integrates with Zoom, MS Teams and Google Meet and has the ability to customise for enterprise customers.	Integrates with Zapier, Zoom, YouTube, Vimeo, and other streaming tools and platforms.
API access	Tucan.ai provides API access and the following features: multi-language support in (German, English, Spanish, and French), dual-channel audio, speaker labelling, summarisation, automatic punctuation, timestamps, sentiment analysis and various audio and video formats.	Rev offers a RESTful API that connects users with their network of transcriptionists and captioners.
Export formats	Plain text file (.txt), Microsoft Word (.docx), SubRip (.srt), Open Document Text (.odt), Portable Document Format (.pdf)	Microsoft Word (.docx), PDF (.pdf), Plain Text (.txt), SubRip (.srt), Scenarist (.scc) 29.97 fps - CEA-608, MacCaption (.mcc) CEA-608 & CEA-708, Timed Text (.ttml), Quicktime Timed Text (.qt.txt), Transcript (.txt), WebVTT (.vtt), DFXP (.dfxp), Cheetah .CAP (.cap), Spruce Subtitle File (.stl), Avid DS Subtitle File (.txt), Avid DVD Subtitle File (.txt), Facebook ready SubRip (.srt), Scenarist 23.98 fps (.23p.scc)

Tucan.ai and Rev have different pricing models. Review each pricing page for a complete overview of the details.

Here is a brief overview:

Edit

Free trial	45 free minutes of audio/video uploads	45 free minutes of audio/video uploads
Monthly subscription	€99 for 15 hours (= €0.11/min) unlimited users	$29.99 for 20 hours (= $0.025)
Yearly subscription	€75/month (billed yearly) for 180 hours (= €0.08/min) unlimited users	Does not offer a yearly billing option.
Pre-paid transcription	€0.20 per minute	Doesn’t offer a pre-paid option. Includes a pay-as-you-go option for $0.25/min.

When it comes to a free trial, especially for users who want to dip their toes into the world of transcription tools, Tucan.ai is the best option. You can access the platform for free and upload up to 45 minutes of audio or video. On the other hand, you need to commit to Rev’s monthly plan to initiate their 14-day free trial.

Want to try Tucan.ai for free? Just upload your audio for transcription and make any edits you need using our editor. It's easy to get started, just click here.

Transcription quality

To compare the quality of Rev and Tucan.ai, we uploaded video interviews of Christoph Waltz discussing his career and role in James Bond's Spectre. We chose two videos containing Waltz speaking in both English and German, providing a consistent basis for testing the transcription tools' effectiveness in both languages.

• German: Spectre | Christoph Waltz im Bond-Bösewicht Interview + GEWINNSPIEL
• English: Christoph Waltz Talks Candidly About His Successful Career | This Morning

Word Error Rate

Before comparing the two tools, we wanted to provide some context on Word Error Rate (WER), a popular metric to measure a transcription tool’s accuracy.

Essentially, WER measures the ratio of transcript errors to the total number of words spoken. A lower percentage indicates better tool performance. To qualify as a good transcription tool, Microsoft suggests a WER as low as 5-10%, whereas anything exceeding 20% is considered subpar.

Rev discloses the accuracy difference between their human and automated transcription offerings. For human transcriptions, they boast 99% accuracy. But for their automated transcription, the accuracy is around 90%.

Similarly, Tucan.ai’s speech recognition software offers an accuracy rate of 90%. What’s important, however, is that Tucan.ai will call out potential errors so it’s easy for you to fix. Rev doesn’t do this. We’ll highlight this in more detail below in the “correcting errors” section.

Testing audio uploads

Rev

Let’s test the two Christopher Waltz interviews using Rev.

To complete this test, we had to use the pay-as-you-go model, which wasn’t ideal. The estimated delivery was also 1 hour. So, while waiting for Rev to deliver the 4-minute English transcription, we tested both interviews in Tucan.ai’s free trial.

When the transcript was ready, I opened the editor to explore the features.

In the English version of Waltz’s interview, of the 435 words spoken, none were incorrect. That said, it did miss some punctuation and grammatical elements, like commas and suffixes. Similar results were seen for the German interview as well.</p>

Tucan.ai

Tucan.ai's user-friendly interface allows you to upload one audio file at a time with ease.

Once the transcription was processed — which only took 2 minutes — we opened the editor to calculate the WER. Unlike Rev, Tucan.ai automatically evaluates the WER and highlights words that you may need to double-check in a helpful table.

Overall, in the English export of 435 words, 5 of them were incorrect. This gave it a slightly higher WER at 1%.

Below, we’ll outline a variety of core features in more detail.

Want to test Tucan.ai for free?

Sign up here

Features

To ensure you invest in a transcription tool that suits your needs, there are several features to consider. Below, we’ve outlined seven essential features to look for when evaluating a transcription tool:

Summarisation

Rev: Their transcription tool doesn’t summarise results.

Tucan.ai offers a feature to summarise audio recordings of meetings, which includes action items and key takeaways.

Tucan.ai has a unique feature as far as transcription tools go — the ability to automatically summarise meeting recordings, providing a valuable aid for users to extract key points and takeaways from lengthy transcripts without manual sifting. With Tucan.ai's AI-powered summarisation feature, users can quickly get a high-level overview of the meeting, saving time and enabling them to focus on the most relevant information.

Export formats

Rev: Microsoft Word (.docx), PDF (.pdf), Plain Text (.txt)

Tucan.ai: Plain text file (.txt), Microsoft Word (.docx), SubRip (.srt), Open Document Text (.odt), Portable Document Format (.pdf)

Another essential feature is the ability to export transcripts into various file formats. Tucan.ai offers many more options for export formats: Rev only offers text documents or PDFs, while Tucan.ai, on the other hand, offers SubRip and Open Document Text formats as well.

Sentiment analysis

Rev: Offers a sentiment analysis API that scores speaker sentiment between -1 and 1.

Tucan.ai: Has the capability to accurately detect the emotions of speakers.

Sentiment analysis is the classification of text as positive, negative, or neutral. Both Rev and Tucan.ai utilise algorithms to detect emotions like joy or anger. This feature makes it easy to see, at a glance, how a meeting went. Even if you attended the meeting, an AI sentiment analysis tool like Tucan.ai can identify emotions that you might have overlooked.

Correcting errors

Rev: Has the ability to correct mistakes but doesn’t highlight the errors for you.

Tucan.ai: Tucan.ai provides a unique feature called the AI helper. It uses AI to quickly scan important areas of the transcription to review and double-check for 100% accuracy. Once you open your editor, the AI helper will highlight a few parts of the transcript that require a second look, and suggest alternative corrections for you to choose from or manually edit. This feature allows for a streamlined correction process and ensures the accuracy of the transcript.

Multi-user accounts

Rev: Limited number of users depending on plan.

Tucan.ai: Unlimited users.

It’s important to be able to transcribe and summarise meetings to efficiently share information with your team. The tool's value increases with more team members having access to it. Unlike Rev, Tucan.ai's Transcription Pro plan allows for unlimited user access without extra charges.

On-premise functionality

Rev: Offers on-premise solution for offline (asynchronous) transcription.

Tucan.ai: Offers on-premise solutions to enterprise customers.

Customers of Tucan.ai's AI engine can install it on-premise if they require additional security. Tucan.ai offers this for enterprise clients. If you are a research or public institution, you can learn more about this by connecting with our sales team.

Integrations

Rev: Integrates with Zapier, Zoom, YouTube, Vimeo, and other streaming tools and platforms.

Tucan.ai: Tucan.ai integrates with video conferencing platforms like Zoom, MS Teams, and Google Meet. Additionally, it offers enterprise clients the option to customize the tool to meet their specific needs.

Tucan.ai integrates with popular content, collaboration, task, conference, and customer management systems like Zoom, MS Teams, and Google Meet. This integration enables Tucan.ai to transcribe and summarise meetings, improving efficiency and productivity.

API access

Rev: Rev offers a RESTful API that connects users with their network of transcriptionists and captioners.

Tucan.ai: Provides API access as well as the following features: multi-language support (German, English, Spanish, and French), dual-channel audio, speaker labelling, summarisation, automatic punctuation, timestamps, sentiment analysis and various audio and video formats.

Any workplace can integrate Tucan.ai's transcription and summarization tools into their workflows using Tucan.ai's flexible API.

Editor

Tucan.ai's editor presents more information than Rev with a user-friendly interface. In addition to the transcript, Tucan.ai has two tables on the right hand side of the workspace. Firstly, there’s an overview table with the uploaded file's date, owner, language, and the number of speakers.

Below the overview table is the accuracy table. The accuracy table is unique to Tucan.ai. The AI natural language processor has a high accuracy rate, even with strong dialects and accents.

If there are potential errors, Tucan.ai highlights the words that need a second look. It lists words that are categorised as 'very accurate' down to 'slightly accurate' and ‘need a review.’

This feature makes correcting the transcript with Tucan.ai faster than Rev’s manual process.

Rev’s editor is more minimal than Tucan.ai’s. It lacks an accuracy table, so we had to manually calculate the WER. Additionally, the transcript is centred on the page with a large table on the left-hand side to show the speakers.

In Tucan.ai, above each section of the transcript is a menu bar to edit individual sections. In Rev, however, the menu bar runs along the top of the transcript.

Going back to Tucan.ai’s editor, you have the ability to use Tucan.ai's "streamline correction" feature when editing your transcript. Doing so makes it easy to quickly identify areas that need further review.

Further, Tucan.ai also includes a feature where you can tag the speakers, labelling them as A, B, C, and so on. Doing so makes it easy to keep track of who’s talking during long transcripts with multiple speakers.

Want to test Tucan.ai for free?

Sign up here

Data Privacy

Rev's privacy policy summarised

Rev collects and processes user data to provide its services, including personal information like name and email address. For users in the European Economic Area (EEA) and the UK, Rev complies with the General Data Protection Regulation (GDPR) and processes user data based on legitimate interests, consent, or contractual necessity. For users outside the EEA and UK, Rev may transfer user data to the United States, where it is stored and processed in accordance with US data protection laws. Rev may share user data with third-party service providers for business purposes, but will not sell user data to third parties for marketing purposes without explicit consent. Users have the right to access, correct, and delete their personal information. By using Rev's services, users agree to the collection and processing of their data as described in the privacy policy.

Tucan.ai's privacy policy summarised

Tucan.ai uses servers from Amazon Web Services (AWS) to store, host and maintain users’ personal data. AWS servers are located in Frankfurt, Germany. Data will be processed exclusively in Europe via AWS for the purpose of storing, hosting or storing users’ personal data and will not be transferred to any AWS web server in a non-European country.

Support

Tucan.ai's team is readily available to provide support, answer inquiries, and assist you in maximizing the potential of their platform. You can easily reach a member of the Tucan.ai team through the chatbot located in the bottom right corner of the app.

Additionally, Tucan.ai makes it easy to get in contact with their team. You’ll find their phone, email, and office location at the bottom of their website. They’re receptive to all kinds of feedback. Their aim is to continuously improve their platform based on the real needs of their users.

Conclusion

When selecting a transcription tool, don’t just pick the first tool you find. Consider your specific requirements. Do you only need a quick transcript of a meeting or interview? Or do you want more? Maybe you are looking for a tool that integrates into your workflows with your team and enhances the accessibility and usefulness of your meetings.

If you want a reliable meeting recording and transcription tool that streamlines your workflow and facilitates quick access to valuable information for your team, give Tucan.ai a try.

Tucan.ai eliminates the burden of manually transcribing meetings and note-taking. Instead, you’ll prioritise productive meetings with Tucan.ai. Their advanced speech recognition AI simplifies documentation during conversations, meetings, and interviews by summarising key discussion points.

The more you use it, the better it gets. It’s also compatible with the communication tools you already use and can adapt to each organisation’s unique ways of working. Whether you need to transcribe a recent meeting, share notes across your company, or develop a customised solution, Tucan.ai optimises your meeting experience.

Learn more about how Tucan.ai can makes your meetings better.

Auf der Suche nach einer Enterprise Lösung?

Ob benutzerdefiniertes Datenmodell-Trainings, kundenspezifische Workflow-Integrationen, Cloud oder On-Premise, oder erweiterte Sicherheitsfunktionen, mit Tucan.ai ist alles möglich. Schneiden Sie Ihr Paket gemeinsam mit Ihrem persönlichen Kundenberater auf Ihre Bedürfnisse zu.

Jetzt anfragen

by Niko Natter

Supernormal vs. Tucan.ai: Which AI tool generates better meeting notes?

What is Supernormal?

Supernormal is an AI-based platform that automates the process of creating meeting notes. It transcribes meetings and creates notes quickly and accurately, saving time and effort.

Notes can be shared instantly on various platforms such as Google Drive, Notion, Quip, Slack, Hubspot and Salesforce. The platform can also record videos of meetings. It supports multilingual transcriptions and offers unlimited length recordings. Users can edit and highlight key points, annotate, and share shots or highlights with a link.

Is there an alternative for Supernormal?

Tucan.ai is the optimal Supernormal alternative - especially when it comes to customized enterprise solutions, Tucan.ai offers advantages.

Overview

Edit

Zoom integration	Yes	Yes
Microsoft Teams integration	Yes	Yes
Google Meet integration	Yes	Yes
Import pre-recorded audio/video files	Yes	Yes
Meeting transcripts	Yes	Yes
Automatic speaker recognition	Yes	Yes
Search meeting archive with keyword	Yes	Yes
Customized meeting notes according to meeting type	Yes	Yes
Languages	English, German, Spanish, French	Englisch, Französisch, Deutsch, Spanisch und mehr
Data processing location	Germany	N/A
On-premise solution	Optional for enterprise customers	N/A
Access and permissions	Yes	Yes

Status: June 2023

Outsmart your competition!

Tucan.ai helps you analyze and manage your interviews, conversations and meetings by automatically transcribing, organizing and summarizing the data.

Book a free consultation now!

Meeting summaries comparison

Supernormal's summaries are based on meeting templates. This way, the most important points can be summarized well and clearly in stick points, depending on the meeting type.

Simple summaries can easily be created with Tucan.ai. However, enterprise customers can also access complex user-defined meeting summaries. With Tucan.ai one or more custom instructions can be used to pull out various information depending on the meeting type.

Summaries in keywords or complete sentences, the next to-dos, the mood in the meeting and much more can be queried. However, these things can also be queried only for specific information resulting from the meeting. There are no limits for the user here.

Meeting summary in Tucan.ai:

Meeting summary in Supernormal:

Looking for an enterprise solution?

Whether custom data model training, custom workflow integrations, cloud or on-premise, or advanced security features, anything is possible with Tucan.ai. Tailor your package to your needs together with your personal customer advisor.

Book a free consultation call!

by Niko Natter

Trint vs Tucan.ai: Which transcription tool does it better?

Want to test Tucan.ai for free?

Sign up here

Trint offers automatic and transcription and subtitling software.

On the other hand, alongside transcription and subtitling software, Tucan.ai uniquely offers artificially intelligent meeting summarisation software.

For ordinary users who want to transcribe audio files or add subtitles to videos automatically, Trint is a great choice. For power users or professional users who want to improve the efficiency and impact of their meetings with accurate, AI-powered transcriptions, subtitles, and meeting summaries, Tucan.ai is the best bet.

In this article, we’re going to compare Trint and Tucan.ai. Keep reading to discover an overview of their main features, an outline of their pricing, a side-by-side analysis of each tool, and details on how easy it is to work with their respective teams.

Let’s dive in.

Bearbeiten

Accuracy	99%	99.5%
Summarisation	Has the ability to summarise audio recordings from meetings, providing action items and takeaways.	Their transcription tool doesn’t summarise results.
Export formats	Plain text file (.txt), Microsoft Word (.docx), SubRip (.srt), Open Document Text (.odt), Portable Document Format (.pdf)	Avid DS Subtitles (.txt), Microsoft Word (.docx), SubRip (.srt), VTT (.vtt), Spruce STL Subtitles (.stl), CSV (.csv)
Sentiment analysis	Can detect the emotions of speakers with a high level of accuracy.	Does not identify the sentiment of speakers.
Correcting errors	Streamlined correction using AI to detect highly accurate transcriptions versus those that need a second look.	Has the ability to correct mistakes but doesn’t highlight the errors quickly.
Multiple users	Unlimited users per account at no extra charge.	You are paying on a per-user basis.
On-premise functionality	On-premise solutions are available for enterprise customers.	n/a
Integrations	Integrates with Zoom, MS Teams and Google Meet and has the ability to customise for enterprise customers.	Integrates with Adobe® Premiere® Pro, Zoom, and Zapier.
API access	Tucan.ai provides API access and the following features: multi-language support in (German, English, Spanish, and French), dual-channel audio, speaker labelling, summarisation, automatic punctuation, timestamps, sentiment analysis and various audio and video formats.	Can upload and transcribe audio using their API into 35 languages. Supports speaker labels, case formatting, timestamps, and a range of audio/video formats.
Privacy	Stores data in AWS data centres in Germany.	Stores data in AWS data centres in the US.

Auf der Suche nach einer Enterprise Lösung?

Ob benutzerdefiniertes Datenmodell-Trainings, kundenspezifische Workflow-Integrationen, Cloud oder On-Premise, oder erweiterte Sicherheitsfunktionen, mit Tucan.ai ist alles möglich. Schneiden Sie Ihr Paket gemeinsam mit Ihrem persönlichen Kundenberater auf Ihre Bedürfnisse zu.

Jetzt anfragen

Transcription quality

In order to evaluate the performance of Trint and Tucan.ai transcription tools, we have uploaded video interviews featuring Christoph Waltz discussing his career and role in James Bond's Spectre. These videos have been selected as they feature Waltz speaking in both English and German, providing a consistent basis for testing the transcription tools in both languages.

• German: Spectre | Christoph Waltz im Bond-Bösewicht Interview + GEWINNSPIEL
• English: Christoph Waltz Talks Candidly About His Successful Career | This Morning

Word Error Rate

Prior to comparing the two tools, it is important to note the significance of Word Error Rate (WER), which is a widely-used metric for evaluating the accuracy of speech recognition and automatic transcription tools. Essentially, WER is the measure of the ratio of errors in a transcript to the total words spoken, with a lower percentage indicating better performance of the tool.

To be considered a good transcription tool, Microsoft asserts that they need a word error rate as low as 5-10%. Anything over 20% is poor.

Trint doesn’t publicly share what their WER is, but third party studies show that they were 87% accurate across several different recordings. That’s a WER of 13%.

With that in mind, if you’re using Trint, you’ll want a higher-quality microphone to make sure audio is clear.

In contrast, Tucan.ai’s speech recognition software offers an accuracy rate of 90%.

Testing audio uploads

Trint

Let’s test the two Christopher Waltz interviews using Trint.

In Trint’s free trial you can upload three files. Their next tier is their starter plan which offers seven files per user per month.

Uploading took a few seconds, but processed for a couple of minutes. In total, it was 3-4 minutes. An automatic email notification was sent when they were ready.

When you open the editor for the first time, a quick tour highlights the helpful features and shortcuts that make editing the transcript faster.

In the English version of Waltz’s interview, of the 435 words spoken, none were incorrect. That said, it did struggle with transcribing when words were spoken over one another. Corrections were needed in the two instances where this happened. Similar results were seen for the German interview as well.

Tucan.ai

Tucan.ai's user-friendly interface allows you to upload one audio file at a time with ease.

After the transcription process, which took approximately two minutes, it was time to proceed to the editor to check the Word Error Rate (WER). Trint doesn’t highlight the WER, so this had to be done manually. But Tucan.ai is more transparent. It automatically calculates the WER and provides a table of transcribed words that require attention.

Overall, in the English export of 435 words, 5 of them were incorrect. This gave it a slightly higher WER at 1%.

One significant point to make on the editing process is that Tucan.ai made it clear what needed to be corrected. A separate table highlights accuracy issues.

Trint doesn’t have this, so catching issues requires manually listening to the audio and comparing it to the transcript, after which corrections can manually be made.

Below, we’ll outline a variety of core features in more detail.

Want to test Tucan.ai for free?

Sign up here

Features

To ensure that you are investing in a transcription tool that is right for you, there are several features to consider. In the following sections, we will outline the seven essential features to look for when evaluating a transcription tool.

Summarisation

Trint: Their transcription tool doesn’t summarise results.

Tucan.ai offers a feature to summarise audio recordings of meetings, which includes action items and key takeaways.

Tucan.ai's transcription tool includes a valuable feature for automatic summarisation of meeting recordings. This AI-powered tool helps users quickly identify the key points and takeaways from a meeting without the need to manually sift through lengthy transcripts. With Tucan.ai's summarisation feature, users can efficiently obtain a high-level overview of the meeting, saving time and enabling them to focus on the most relevant information.

Export formats

Trint: Avid DS Subtitles (.txt), Microsoft Word (.docx), SubRip (.srt), VTT (.vtt), Spruce STL Subtitles (.stl), CSV (.csv)

Tucan.ai: Plain text file (.txt), Microsoft Word (.docx), SubRip (.srt), Open Document Text (.odt), Portable Document Format (.pdf)

Exporting transcripts in various file formats is another essential feature of transcription software. Without it, sharing transcripts is unnecessarily harder. While both tools provide standard export formats, they differ in their support for more specialized file formats.

Sentiment analysis

Trint: Does not identify the sentiment of speakers.

Tucan.ai: Has the capability to accurately detect the emotions of speakers.

Sentiment analysis involves an AI tool that categorizes the text in a transcript or written document as positive, negative, or neutral, using algorithms to identify emotions like happiness and anger.

This feature makes it much easier to review meeting notes with team members or share notes with absentees. By quickly analyzing the sentiment, the tool provides insight into how the conversation went. Even if you were present during the meeting, an AI sentiment analysis tool such as Tucan.ai can identify emotions that you might have missed.

Correcting errors

Trint: Has the ability to correct mistakes but doesn’t highlight the errors clearly.

Tucan.ai: Tucan.ai provides a unique feature called the AI helper.

It uses AI to quickly check areas of the transcription to review and double-check for 100% accuracy. Once you open your editor, the AI helper will highlight a few parts of the transcript that require a second look, and suggest alternative corrections for you to choose from or manually edit. This feature allows for a streamlined correction process and ensures the accuracy of the transcript.

Multi-user accounts

Trint: Up to 3 users on their start plan and 15 on their advanced plan.

Tucan.ai: Unlimited users. 

Efficiently share information with your team by transcribing and summarising meetings. The more team members with access to the tool, the more value it provides. Tucan.ai's Transcription Pro plan allows unlimited user access without additional charges.

On-premise functionality

Trint: Does not offer on-premise solutions.

Tucan.ai: Offers on-premise solutions to enterprise customers.

Tucan.ai has its own AI engine and can be installed on-premise to provide additional security for enterprise clients that require it.

Integrations

Trint: Integrates with Adobe® Premiere® Pro, Zoom, and Zapier.

Tucan.ai: Tucan.ai integrates with video conferencing platforms like Zoom, MS Teams, and Google Meet. Additionally, it offers enterprise clients the option to customize the tool to meet their specific needs.

Tucan.ai integrates with widely-used content, collaboration, task, conference and customer management systems, such as Zoom, MS Teams and Google Meet. With this integration, Tucan.ai can transcribe and summarise meetings for greater efficiency and productivity.

API access

Trint: Can upload and transcribe audio using their API into 35 languages. Supports speaker labels, case formatting, timestamps, and a range of audio/video formats.

Tucan.ai: Provides API access as well as the following features: multi-language support (German, English, Spanish, and French), dual-channel audio, speaker labelling, summarisation, automatic punctuation, timestamps, sentiment analysis and various audio and video formats.

Tucan.ai’s flexible API enables any workplace to integrate Tucan.ai’s transcription and summarisation tools into their workflows.

Editor

Tucan.ai's editor has a user-friendly interface that presents more information than Trint. The overview table displays the date, owner, language, and number of speakers in the uploaded file.

The report below the overview table is the accuracy table. Unique to Tucan.ai, the AI has a high accuracy rate even when speakers have a strong dialect and accent.

Likewise, the tool highlights what words need a second look for 100% accuracy. The accuracy report lists which words are ‘very accurate’ down to ‘slightly accurate’ and ‘needs review’.

This makes correcting the transcript much faster than Trint, which is manual.

Within Trint’s editor, most functions run along the top bar. This is different from Tucan.ai which displays it on the right-hand side. Along the bottom, Trint shows the audio file with a straightforward UI to pause or scrub along the timeline.

Trint does offer a caption-making tool for video uploads. This is a different editor for those who want to edit the video as well as the transcript.

Back within the transcript editor, you have the option to highlight text from multiple transcripts and compile them in yet another editor, called “Stories.” Stories let you combine clips from multiple transcripts.

While editing your transcript on Tucan.ai, you can utilize their "streamline correction" feature, which helps you quickly identify sections that need a second look.

However, it's worth noting that during the correction, the tool occasionally flagged parts where speakers were talking simultaneously, leading to mixed results.

However, it was easy to find the correct speaker and word by playing the audio for a second or two.

Additionally, a helpful feature of Tucan.ai is that it tags the speakers, labelling them as A, B, C, and so on. This is helpful as it makes it easy to see who’s talking. Likewise, if you need to edit the speaker, it’s easy.

Want to test Tucan.ai for free?

Sign up here

Data Privacy

Trint's privacy policy summarised

Trint has two separate policies for privacy: one for their website and marketing, and one for their transcription platform. The policies outline how personal data is processed, with Trint being the data controller. They may collect personal information such as IP addresses, usage data, and personal information (such as name and email address) for the purpose of improving their website, registering customers, performing contracts, and engaging in direct marketing activities. Third parties may be involved in processing this data, and it may be stored or processed outside of the European Economic Area. Data is stored for specific periods of time, and individuals have the right to unsubscribe from marketing communications.

Tucan.ai's privacy policy summarised

Tucan.ai uses servers from Amazon Web Services (AWS) to store, host and maintain users’ personal data. AWS servers are located in Frankfurt, Germany. Data will be processed exclusively in Europe via AWS for the purpose of storing, hosting or storing users’ personal data and will not be transferred to any AWS web server in a non-European country.

Support

Tucan.ai's team is readily available to provide support, answer inquiries, and assist you in maximizing the potential of their platform. You can easily reach a member of the Tucan.ai team through the chatbot located in the bottom right corner of the app.

Additionally, you can contact Tucan.ai by phone, email, or their office. The team appreciates feedback of all kinds, as their aim is to continuously improve their platform based on the real needs of their users.

Conclusion

It's crucial to consider your specific needs when choosing a transcription tool. Are you simply seeking a fast transcript for a meeting or interview? Or are you seeking a solution that seamlessly integrates with your workflow and enhances the accessibility and usefulness of your meetings?

If you're in search of a reliable meeting recording and transcription tool that streamlines your workflow and facilitates quicker access to valuable information for your team, consider giving Tucan.ai a try.

Eliminate the burden of manual transcription and note-taking and prioritize productive meetings with Tucan.ai. Their advanced speech recognition AI simplifies documentation during conversations, meetings, and interviews by summarising key discussion points.

It continually improves with use, is compatible with popular communication tools and is easily adaptable for any organization. Whether you need to transcribe a recent meeting, share notes across your company, or develop a customized solution, Tucan.ai optimizes your meeting experience.

Learn more about how Tucan.ai can makes your meetings better.

Auf der Suche nach einer Enterprise Lösung?

Ob benutzerdefiniertes Datenmodell-Trainings, kundenspezifische Workflow-Integrationen, Cloud oder On-Premise, oder erweiterte Sicherheitsfunktionen, mit Tucan.ai ist alles möglich. Schneiden Sie Ihr Paket gemeinsam mit Ihrem persönlichen Kundenberater auf Ihre Bedürfnisse zu.

Jetzt anfragen

by Niko Natter

Amberscript vs Tucan.ai: Which transcription tool does it better?

Amberscript offers software for transcription and subtitling with an option for manual instead.

Conversely, Tucan.ai offers transcription, subtitling, and, uniquely, artificially intelligent meeting summarisation software.

For regular users who want to regularly transcribe audio files or add subtitles to videos automatically, but also have the option to have them done manually, Amberscript offers those services. For professional users who want to make meetings more efficient and impactful with accurate transcriptions, subtitles, and meeting summaries powered by AI, Tucan.ai is the leading tool.

In this article, we’re going to compare Amberscript and Tucan.ai. We’ll provide an overview of their main features, outline their pricing, analyse each tool in context, and detail how easy it is to work with their team.

Let’s dive in.

Overview

Bearbeiten

Accuracy	90%	85%
Summarisation	Has the ability to summarise audio recordings from meetings, providing action items and takeaways.	Their transcription tool doesn’t summarise results.
Export formats	Plain text file (.txt), Microsoft Word (.docx), SubRip (.srt), Open Document Text (.odt), Portable Document Format (.pdf)	Plain text file (.txt), Microsoft Word (.docx), SubRip (.srt), JavaScript Object Notation (.json), Web Video Text Tracks (.vtt), European Broadcast Union subtitles (EBU-STL)
Sentiment analysis	Can detect the emotions of speakers with a high level of accuracy.	Does not identify the sentiment of speakers.
Correcting errors	Streamlined correction using AI to detect highly accurate transcriptions versus those that need a second look.	Has the ability to correct mistakes but doesn’t highlight the errors quickly.
Multiple users	Unlimited users.	Multi-user license available for enterprise customers.
On-premise functionality	On-premise solutions are available for enterprise customers.	Has an on-premise service for customised high-volume cases.
Integrations	Integrates with Zoom, MS Teams and Google Meet and has the ability to customise for enterprise customers.	Supports integration with video management systems like Kaltura, Opencast, Panopto, Company Webcast, and more.
API access	Tucan.ai provides API access and the following features: multi-language support in (German, English, Spanish, and French), dual-channel audio, speaker labelling, summarisation, automatic punctuation, timestamps, sentiment analysis and various audio and video formats.	API is available in 80+ languages. Supports dual-channel audio, speaker labels, automatic punctuation and case formatting, timestamps, and a range of audio/video formats.

Auf der Suche nach einer Enterprise Lösung?

Ob benutzerdefiniertes Datenmodell-Trainings, kundenspezifische Workflow-Integrationen, Cloud oder On-Premise, oder erweiterte Sicherheitsfunktionen, mit Tucan.ai ist alles möglich. Schneiden Sie Ihr Paket gemeinsam mit Ihrem persönlichen Kundenberater auf Ihre Bedürfnisse zu.

Jetzt anfragen

Transcription quality

To compare the quality of Amberscript’s and Tucan.ai’s transcription tools, we uploaded the following video interviews of Christoph Waltz discussing his role in James Bond’s Spectre and other parts of his career. We chose these videos because Waltz interviews in both German and English, giving us an opportunity to test both tools in the two languages with the same person’s voice as a control.

• German: Spectre | Christoph Waltz im Bond-Bösewicht Interview + GEWINNSPIEL
• English: Christoph Waltz Talks Candidly About His Successful Career | This Morning

Word Error Rate

Before we compare the two tools, it’s worth mentioning Word Error Rate (WER), the common metric that’s used to test the validity of a speech recognition or automatic transcription tool. WER is simply “the ratio of errors in a transcript to the total words spoken.” The lower the percentage, the better the tool.

Amberscript shares how its WER changes with different microphones. They boast a WER of as low as 10%, which is considered good but can go up to 40-80% if it has poor audio quality. In essence, if you’re using Amberscript, you’ll want a high-quality microphone.

Amberscript's transcription tool boasts an accuracy rate of 85%, while Tucan.ai's speech recognition software offers 90%.

Testing audio uploads

Amberscript

Now to test the two Christopher Waltz interviews. Using Amberscript, you can upload both files.

When you upload the files, Amberscript clarifies that their accuracy is 85% making their WER 15%. This isn’t the recommended quality of 10%, but it’s still acceptable.

Likewise, Amberscript limits you to only 10 minutes of free audio uploading. Beyond that, it’s €20 per hour.

After uploading the file, it took about 1-2 minutes for both of them to complete. It was pretty fast.

The editor opens for the first time with a quick tour that highlights the helpful features and shortcuts that makes editing the transcript faster.

In the English export, of the 435 words spoken, 3 of them were incorrect. Therefore, the WER was 0.7%. That’s quite good. Similar results were seen for the German interview as well.

Tucan.ai

Using Tucan.ai, you can upload one audio file at a time with a straightforward UI.

The transcription took about 2 minutes. Once it was done, it was time to progress to the editor to see the WER. Whereas the WER in Amberscript had to be manually calculated, Tucan.ai is both more efficient and transparent; the WER is automatically calculated and they also include a table with transcribed words that are very accurate or need a second look.

Overall, in the English export of 435 words, 5 of them were incorrect. This gave it a slightly higher WER than Amberscript, at 1% vs 0.7%.

The one difference, however, was how easy it was to spot the errors. By highlighting them in a separate table, Tucan.ai made it a lot easier to correct. In Amberscript, correcting the word involved re-listening to the audio, actively noticing the mistake between the audio and what was transcribed, and manually altering the output.

Below, we’ll outline a variety of core features in more detail.

Want to test Tucan.ai for free?

Sign up here

Features

When choosing a transcription tool, there are a few features to look for to make sure you’re getting your money's worth, and it has what you need. We’ll detail the seven core features below.

Summarisation

Amberscript: Their transcription tool doesn’t summarise results.

Tucan.ai: Has the ability to summarise audio recordings from meetings, providing action items and takeaways.

Summarisation is an important feature of Tucan.ai’s transcription tool. Summarising your meetings automatically using Tucan.ai’s AI-powered tool helps you quickly see the most important points and takeaways from a meeting. It’s inefficient to manually go through long transcripts and identify what is truly important. By summarising the content with Tucan.ai, you can quickly get a high-level overview of the meeting, which can save them time and help them focus on what's most relevant.

Export formats

Amberscript: Plain text file (.txt), Microsoft Word (.docx), SubRip (.srt), JavaScript Object Notation (.json), Web Video Text Tracks (.vtt), European Broadcast Union subtitles (EBU-STL)

Tucan.ai: Plain text file (.txt), Microsoft Word (.docx), SubRip (.srt), Open Document Text (.odt), Portable Document Format (.pdf)

Another core transcription software feature is the possibility to export the transcript in multiple file formats. The exporting feature makes it easy to send the transcript to whoever needs it in whatever file format you’d like it.

Both tools offer the most common export formats but differ in the more niche ones.

Sentiment analysis

Amberscript: Does not identify the sentiment of speakers.

Tucan.ai: Can detect the emotions of speakers with a high level of accuracy.

Sentiment analysis is when an AI tool classifies whether the text in a transcript or written document is positive, negative or neutral. Using algorithms, it identifies emotions such as joy and anger within what’s said.

This is immensely beneficial when looking back at meetings you’ve had with team members or you’re sharing your meeting notes with others who didn’t attend. Sentiment analysis can quickly reveal how the conversation went. Additionally, even if you were present at the meeting, an AI sentiment analysis tool, like Tucan.ai, can reveal emotions that you missed.

Correcting errors

Amberscript: Has the ability to correct mistakes but doesn’t highlight the errors quickly.

Tucan.ai: Streamlined correction using AI to detect highly accurate transcriptions versus those that need a second look.

A unique feature of Tucan.ai’s transcription tool is the AI helper. Within your editor, the AI helper shows you a few parts of the transcript that you should double-check. Simply use the alternative suggestions or correct them manually. It’s an incredibly fast way to make sure the transcript is accurate.

Multi-user accounts

Amberscript: Multiple users.

Tucan.ai: Unlimited users.

Transcribing and summarising meetings is a powerful way to disseminate information throughout your team efficiently. For that reason, the more people who can use the tool, the more value it delivers. Within Tucan.ai’s Transcription Pro plan, you can have unlimited user access without extra costs.

On-premise functionality

Amberscript: Has an on-premise service for customised high-volume cases.

Tucan.ai: On-premise solutions are available for enterprise customers.

Tucan.ai operates its own AI engine and can also be installed on-premise for enterprise clients if special protection is required.

Integrations

Amberscript: Supports integration with video management systems like Kaltura, Opencast, Panopto, Company Webcast, and more

Tucan.ai: Integrates with Zoom, MS Teams and Google Meet and has the ability to customise for enterprise customers.

Tucan.ai integrates with common content, collaboration, task, conference and customer management systems, including Zoom, MS Teams and Google Meet, to transcribe and summarise meetings.

API access

Amberscript: API is available in more than 80 languages. They support dual-channel audio, automatic punctuation and casing, speaker labels, timestamps, and all common audio/video file formats.

Tucan.ai: Provides API access and the following features: multi-language support in (German, English, Spanish, and French), dual-channel audio, speaker labelling, summarisation, automatic punctuation, timestamps, sentiment analysis and various audio and video formats.

Tucan.ai’s flexible API enables any workplace to integrate its transcription and summarisation tools into their customers workflows.

Editor

Tucan.ai’s editor has an easy-to-understand UI. At first glance, Tucan.ai provides more information upfront than Amberscript. For starters, the overview table provides general information on the date, owner, and language of the upload, as well as identifies how many individual speakers are prese

The report below the overview table is the accuracy table. Unique to Tucan.ai, the AI has a high accuracy rate even when speakers have a strong dialect and accent. Likewise, they concretely identify which words need a second look. The accuracy report lists which words are ‘very accurate’ down to ‘slightly accurate’ and ‘needs review’.

This makes correcting the transcript much faster than Amberscript.

Within Amberscript’s editor, the details run along the top, rather than on the right-hand side like Tucan.ai’s editor. It shows the audio file above the transcript with a straightforward UI to pause and scrub along the timeline.

Sometimes, when editing a transcript, it’s easier to scan at 1.25 or 1.5x speed. Most users are familiar with the YouTube playback settings which offer different speeds. In Amberscript, it’s a slider which may feel odd when you first use it, but it’s a small feature.

Amberscript also offers a service where a real person will review your transcript to make sure it’s 100% accurate. This is a paid service, however, and will cost you €2.55 per minute.

As you edit your transcript, you can use their “streamline correction” feature, which makes it easy to spot the areas where you need to have a second look.

When correcting highlighted areas, the transcription occasionally highlighted when people were speaking over one another, which led to mixed results.

However, it was easy to find the correct speaker and word by playing the audio for a second or two.

Additionally, a unique feature of Tucan.ai is that it tags the speakers, labelling them as A, B, C, and so on. This is helpful as it makes it easy to see who’s talking. Likewise, if you need to edit the speaker, it’s easy.

Want to test Tucan.ai for free?

Sign up here

Data Privacy

Amberscript’s privacy policy summarised

Amberscript uses Amazon Web Services located in Frankfurt, Germany for their IT infrastructure, which stores and processes all data on highly secure servers with regular backups. Transcriptions in certain languages will never leave the EU, while other languages may use third-party providers for processing which may result in the data leaving European servers. However, all third-party providers are contractually obligated to delete the data immediately after processing.

Tucan.ai's privacy policy summarised

Tucan.ai uses servers from Amazon Web Services (AWS) to store, host and maintain users’ personal data. AWS servers are located in Frankfurt, Germany. Data will be processed exclusively in Europe via AWS for the purpose of storing, hosting or storing users’ personal data and will not be transferred to any AWS web server in a non-European country.

Support

Tucan.ai’s team is always on standby to offer support, answer questions, and help you get the most out of their platform. Within the app, you can reach a member of the Tucan.ai team at any time with the chatbot in the bottom right corner.

Likewise, Tucan.ai is easy to reach via phone, email, or our office. The team values feedback of all kinds, as their ongoing goal is to evolve their platform in alignment with their users’ real needs.

Conclusion

When you’re evaluating a transcription tool, it’s always important to consider your unique use case. Do you only need a quick transcript from a meeting or interview? Or do you need a tool that can integrate into your workflow and make your meetings more accessible and actionable?

If you’re looking for a powerful transcription and meeting recording tool that saves you time and helps your teams get the information they need faster, try Tucan.ai.

Put manual transcription and note-taking in the past and focus on having impactful meetings. Tucan.ai’s well-trained speech recognition AI takes over tedious documentation tasks during interviews, meetings and other conversations and summarises the key points of the discussion. It learns as you use it, integrates with the communication tools you use every day, and is scalable across your team.

Whether you want to transcribe the meeting you had today, roll out notes for a previous meeting to help your whole organisation, or create a custom solution for your enterprise, learn more about how Tucan.ai can make your meetings better.

Auf der Suche nach einer Enterprise Lösung?

Ob benutzerdefiniertes Datenmodell-Trainings, kundenspezifische Workflow-Integrationen, Cloud oder On-Premise, oder erweiterte Sicherheitsfunktionen, mit Tucan.ai ist alles möglich. Schneiden Sie Ihr Paket gemeinsam mit Ihrem persönlichen Kundenberater auf Ihre Bedürfnisse zu.

Jetzt anfragen

by Niko Natter